CPAP & BIPAP
Life DME has continuously thrived to improve their set-up process.
Trained and experienced Respiratory Therapists (RTs) will review the condition of obstructive sleep apnea with the patients and explain to them the benefits CPAP therapy has on patients’ quality of life and the health complications of non-compliance, especially within the first 72 hours. After that, the patient will be fitted for the appropriate mask specified by the physician. The Respiratory Therapist will then ask the patient to operate the machine and once they verify their ability to properly run the device and put on the mask by themselves, they will be allowed to try it for 10-15 minutes to see if any concerns might arise. Finally, the respiratory therapist will be monitoring initial compliance for the first 72 hours via the Encore Anywhere or AirView softwares and will reach out to the patients to stress the cruciality of using the medical equipment for recovery.
Life DME works closely with both manufacturers in providing additional support after the patient goes home to ensure compliance.
Life DME also works with the three leading mask suppliers, Philips Respironics, Resmed, and Fisher & Paykel providing patients with over 50 various mask options.
Commitment to compliance at Life DME ranges from 75% to 80%, which is terrific in comparison to the national average of low adherence.
Once a patient has met their compliance requirements, Life DME’s sleep coordinator contacts the referral to ensure that they are scheduled for their follow-up appointment so that the patient can continue the therapy after 90 days as mandated by insurance companies. After that period, Life DME’s ReSupply program using Brightree Software Connect continues to contact patients to make sure that they are compliant and receiving all their necessary supplies based on their insurance timeline.
